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Services

Service Design & Innovation Consulting
Service Design is methodology of conceptual design that surrounds different sections. We see the "big picture" of the company, as the client sees it. We help perceiving the real experience of your client improving the positioning and prevent fails or complains
We support the development of sight and strategy for "quick-wins" and gain in medium/long range terms.
Conception of ideas: Motivate, supply the tools and environment for the suggestion of new ideas;
Collaborative Organization: Design and Optimize collaborative applications;
Outdoor activity day: A day that team spirit is king, with team-building and motivation activities;
Customer Experience: Want to launch a new product, service? The client tests... we map your trajectory.
Suggestions Box: Place where ideas go on paper, new ways to see and create.
Complains Management: Synchronized Relation with the client – trust. Develop the capacity of asking and answering.
Design the back and front office of the service for the clients necessities with skills and capacities of the service supplier. Tools and Methodologies - ethnography, information management, interaction design. Systematic approach and creative to show the organization, positioning and expectaions of the client, gain in competition and surpassing expectations With help of the technologies Several quadrants of business - environment, social, economic, sustainability. Promote innovative social models and sharing of knowledge and learning.

CREATIVE PLACE whitebackground Moments to…

Stimulate and develop soft skills of the people inside the organization

Boost internal synergies to create/stimulate/promote inovation

A day full of activities...choose the objective Um dia repleto de actividades...escolha o objectivo.

Here are some suggestions: Know the DNA of your organization: Mission, Vision, Objectives, and the Clients
Service Design & Innovation Consulting
Service Design is methodology of conceptual design that surrounds different sections. We see the "big picture" of the company, as the client sees it. We help perceiving the real experience of your client improving the positioning and prevent fails or complains
Management and Process Improvement
Operational Optimization in the organization:
  • BPM and Reengineering of services
  • LEAN Tools
  • Integrated Systems of Management and Auditions

BPM AND REENGINEERING OF SERVICES

We provide the operational optimization through the check up and design of the organization processes (organization processes - management processes, commercial, marketing, logistics, financially, I&D, relation management with the client), from the recognition of needs with new technologies for the business optimization, from the diagnose to existing CIT (Communication and Information Technologies) of support to several processes and recognition support and introduction to new tools in the daily work - automation of tasks.

Objective:

Process Optimization → Focus on management → Promoting the innovation

Advantages:

Significant cost reduction;

Mobility;

Integration;

Count with us to optimize processes, with the sight to create conditions for a better performance, through the elimination of redundant tasks and information fluxes, (re)defining responsibilities, introduction of new tasks and recognizing new functionaries to implement in the current systems.

HOW WE DO IT

1. Shape of the current process - As Is;

2. Review of the behavior and level of adequacy of the technologies of support procedure;

3. Identifying breaching points and oportunities of improvement;

4. Re-design of the process - To Be;

5. Propositions of uplifting actions

LEAN TOOLS

The LEAN aplication as Japanese origin and its focus is the continuous improvement that evolves the participation of all contributors, and as main focus, improve the process and performance, implementing improvements that involve low investments .

Total instant quality

Minimizing the waste

Continuous improvement

"pull Processes"

Flexibility

Integrated Systems of Management and Auditions

The integration of management systems is essential and an organization that works as an integrated one, gains operational efficiency and improves its general performance, for this to be achieved it's necessary to build an integrated management system that meet the requirements, allowing a bigger fluidity in the information in all the organization, improving the recognition and comprehension of responsibilities and organizational inter-relationships.

The result is an improvement of the organization image, gain in motivation of the contributors, optimization of processes, always in a logic evolution sustained organization.
Management and Process Improvement
Operational Optimization in the organization:

Technology Based Solutions
  • CRM / Custom Relationship Management
  • Solutions of the document management and workflow
  • Integrated Management Systems
  • WeCreateFleet

CRM

(Customer Relantionship Management)

Meet our platform and know how to optimize this business strategy in oriented by the client.

We develop a custom CRM platform, that meets your business needs, making new clients management (prospects/leads) and existing ones as well(Customer card and scheduling of contacts). Make the all the management of client interaction, from phone calls, interest placements, meetings scheduling and performance analysis.

Force and optimize the contacts that are established with your clients! → Loyalty with your clients → establish a close connection with the client → surpass expectation of the clients → gain profit how? Focusing in the client: → Strategy making → involvement with people → design of the process → selecting and implementing the technology

Results:

- Simplification and integration of the department of sales, marketing and attendance/customer support;

- Lowering the operational costs;

- Customer satisfaction;

- Sales conversion taxes.

DOCUMENT MANAGEMENT AND WORKFLOW SOLUTIONS

- Dematerialization and Integration of all the information fluxes in the business

- Centralization and access to information,

- Management of the life cycle of documents

- Reducing the flow of information paper.

Results:

- Optimizations of the working fluxes, tasks and redundancies

- Dematerialization and Uniformization of processes

- Lowering the costs

- Decentralization and release of physical space

- Information Sharing- anywhere, anytime, with profiles and need of information

- Lowering the risk of information loss.

Integrated System Management

A implementação de um Sistema Integrado de Gestão traz vantagens competitivas para a empresa.

Process optimization;

New management dynamic;

Create a culture in a way to upgrade the continuous organization;

Gain a competitive advantage relatively to competition;

WeCreateFleet

The Cloud technology of fleets management conceived to help any business that operates a fleet, to reduce costs and control budgets

Custom made - Have a solution where everything you need, is there.

Administrative Control - Reduce administrative time needed to manage your fleet, through the detailed and organize information.

Warnings - Know when your fleet vehicles need maintenance.

Indicators - Know how much your services costs!

Request your demo access – Here

Technology Based Solutions
  • CRM / Custom Relationship Management
  • Solutions of the document management and workflow
  • Integrated Management Systems
  • WeCreateFleet

Web Development
24 hours per day!
  • It's essential the integrated communication and multi channel to reach the different types of clients.
  • Unlike your store or office, the website or online store is open 24 hours per day for 365 days per year, resulting in a gain of business oportunities!
  • Your business available everywhere, everywhen!
  • 90% of the buyers between the ages of 18 and 35 shop online!

User and customer experience, engage and captivate your target audience.

24 hours a day!

A multi-channel integrated communication is essencial to reach the different and many customer profiles.

Unlike your store or office, your website is available around the clock, 24 horas a day, 365 days a year, thus increasing the number of business opportunities!

Your business acessible anytime, anywhere!

90% of shoppers between the 18 and 35 age range already use online shopping!

WEBSITE AND E-COMMERCE

  • Use of the most recent, scalable and flexible technology;
  • Unique Design;
  • Responsive;
  • Capivating, dynamic, easy to use;
  • User-Friendly platform;
  • Administrator profile in an intuitive back-office, allowing easy content management;
  • Product showcase.

WEBSITE

Be present on the web, leave your mark, create impact and be closer to your customer!

E-COMMERCE

  • Have your own online global store!
  • Platform with the full flow of purchase - starting with the selection of the product, to the payment - paypal, MB, Visa, etc
  • Connected to your stocks;
  • Client Profile discounts, points, loyalty system.

MOBILE APPLICATIONS

  • Marketing Tool;
  • Aditional/Extra Service;
  • Growing target audience;
  • Sales improvement;
  • New markets.

How about an APP tailored to your business area??

DIGITAL CATALOGS

  • Mobile Friendly - to reach anyone, anywhere in any device;
  • Multi-Platform;
  • Online - Fewer distribution and printing costs;
  • Interactive;
  • Shareable in your company's Social Networks;
  • Enviroment friendly solution.

Modernize your business and make it more attractive to consumers and partners around the world!

Web Development
Integral multi channel communication


Design, Communication & Image
  • Graphic Design and Advertising
  • Email Marketing
  • Social Networks Management
  • Photography and video
  • Brand Activation

Web Design and Advertising

We perform monitoring for your corporative image

We support your company in all the process, Apoiamos a sua empresa em todo o processo, in publicity on Facebook, Google, or any other platform, to:

  • Reach more people;
  • Gain online visibility;
  • Analyse statistics;
  • Enhance return;
  • Etc.

Email Marketing

We support your company in all the moments of the project, since the preparation of the plan to the implementation of the strategy of e-mail marketing, to the level of execution, with the newsletter submission, analysis and statistics reports. Selecting the most adequate platform for the strategy to implement.

The email channel still is one of the most commonly used, because it as several vantages:

  • Cost-efficient means of communication
  • Gain of target audience
  • Gain of the brand projection - mass mail
  • Quicker than a phone call;
  • Personalized Communication;
  • High level of return;
  • Boost the flux of the client potential - physical space, website, social networks
  • Development with customer relationship, proximity, routine in the information dispatch.

Social Network Management

It's not enough to be present, it's necessary to turn that presence in something profitable for your business.

In what way can we help:

  • Create target audience;
  • Gain number of followers and fans;
  • Analyse statistics;
  • Convert followers and fans to buyers;
  • Support to the needs and questions of the clients;
  • Gain in profit;
  • Etc.

Photography and VideoFotografia e Video

We support the development of your corporative image, and count with WeCreateYou for Photography and Institutional Videos.

  • Corporative Photography of the product.
  • Development of institutional and promotional videos.

Brand Activation

We support the implementation of marketing strategies, existing or already in the market.

  • We develop all marketing supports;
  • Activity planning or brand events;
  • Development of Press Releases;
  • Development of institutional graphics support in small or big formats.
Design, Comunicação e Imagem
  • Design Gráfico e Publicidade
  • Email Marketing
  • Gestão de Redes Sociais
  • Fotografia e Vídeo
  • Ativação de Marca

Application to funded Projects
WeCreateYou follows the project from A to Z with the diagnose, framework, development of application, monitoring and e closure of the project.

WeCreateYou follows the project from A to Z through counseling and co-creation:

  • Free Diagnose
  • Fitting the investment in the most fitting projects that check a bigger advantage for the organization
  • Development of the application
  • Follow up of the project and/or execution of services in your area of expertise.
  • Connection with the management unit
  • Follow up of payments, down payments and refunds
  • Closure presentation of the project and own file

WeCreateYou is certified by Portugal2020 in the scope of the Vale Simplificado project

Register now in Balcão 2020HERE
Application to funded Projects
WeCreateYou follows the project from A to Z with the diagnose, framework, development of application, monitoring and e closure of the project

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Our Location

Edificio Inova Gaia
Av. Manuel Violas, 476, Sala 1
4410-136 S. Félix da Marinha
Vila Nova de Gaia, Porto, Portugal

Contact Us!

+351 220 139 056 / +351 227 334 140
   +351 936 035 617 / +351 936 035 618

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